Free diagnosis
No-obligation technical assessment.
Technical support · Mobile phones · Web and software
IT support, mobile phone repairs and web development in Porto
Computer and mobile phone repair services in Porto, offering clear diagnostics, repairs with a guarantee, and bespoke web and software development.
COMPUTER LAB
Computer repairs
Laptops and desktop computers, with comprehensive diagnostics and precise repairs.
PHONE LAB
Mobile phone repairs
iPhone, Samsung, Xiaomi, OPPO, Huawei and other brands, with thorough diagnostics.
SOFTWARE COMPANY
Web and software development
Websites, online shops and bespoke solutions designed for desempenho, security and SEO.
3-month warranty
Greater safety following the repair.
Fast service
Deadlines set according to the type of work.
Experience with leading brands
Apple
Samsung
HP
Lenovo
Asus
Huawei
Technical Support
Technical support
IT assistance, computer repairs, mobile phone support and digital solutions organised by need, so you can quickly find the right service.
01
Operating system installation
Installation and configuration of Windows, macOS or Linux, depending on the hardware and the user’s requirements.
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02
Operating system optimisation
Cleaning, updating and optimising the system to improve the desempenho and stability of the equipment.
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03
Virus and malware removal
Detection and removal of viruses, malware and unwanted software, including the option to install and configure an antivirus solution.
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04
Repair of frame and hinges
Repair of plastic parts, supports, hinges and other damaged structural components in laptops.
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05
Electronic repairs
Diagnosis and repair at component level on circuit boards in laptops and desktop computers.
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06
General settings
Setting up email accounts, installing software, printers, peripherals and other configuration services.
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07
Hardware assembly and upgrading
Assembly of components, replacement of parts and advice on improving the desempenho of the equipment.
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08
Battery replacement
Laptop battery replacement, using a suitable component and with a warranty on the repair.
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09
Preventative maintenance
Internal cleaning, replacement of thermal paste and a general inspection of the equipment to reduce the risk of overheating and faults.
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About us
Professionalism, experience and transparency
Ricardo Cruz – Informática was founded on 16 October 2008 with a simple aim: to provide technical support in a competent, transparent and personalised manner.
The experience we have built up over the years enables us to assess each piece of equipment thoroughly, explain the available options and recommend the most suitable solution — without unnecessary interventions and with clear information provided before any repairs are carried out.
Clear diagnosis
Budget transparency
Guarantee on repairs
Close monitoring
Our areas
Three areas. One single reference.
PHONE LAB
Repairs to screens, batteries, connectors and software
A dedicated section for smartphones and tablets, with services organised by brand, symptom and type of treatment.
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COMPUTER LAB
Laptops, desktop computers, data, viruses and hardware upgrades
Support for individuals and businesses, with technical assessment and clear communication.
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SOFTWARE COMPANY
Fast websites, SEO and bespoke software
A professional digital presence, designed for speed, security, search engine optimisation and growth.
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What our customers say
Positive testimonials from customers who value clear diagnoses, speed and reliability.
About these reviews
We display a selection of 4- and 5-star Google reviews, ordered by relevance. You can read other reviews on Google Maps using the links in this section.
Remote support
Do you need remote assistance?
In situations that do not require physical intervention on the equipment, support can be provided remotely, securely and with technical supervision.
Quick Support
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Request for a quote
Request a no-obligation quote
Please describe the equipment or service you require and, where possible, state the symptoms or the intended outcome. Ricardo Cruz – Informática will review your enquiry and reply as soon as possible.
Where we are
Shop in Porto
Ricardo Cruz InformáticaRua de Álvaro Castelões, 220, 4200-039 PortoLocation diagram, not to scale.
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AddressRua de Álvaro Castelões, 220, 4200-039 Porto
Next to Quinta do Covelo
Telephone / Mobile914 061 003 / 225 023 799
Opening hoursMonday to Friday, 09:00-12:30 / 14:30-18:00
Frequently Asked Questions
Everything you need to know about our services
Is the diagnosis really free?
Yes. The diagnosis is free of charge and does not oblige you to have the repair carried out. Following the assessment, the customer is informed of the fault, the proposed solution and the corresponding quote.
Is the equipment repaired at your premises?
Yes. The work is carried out at the Ricardo Cruz – Informática premises in Porto, enabling the process to be monitored with greater safety and technical control.
Do the services include a warranty?
Yes. Technical support services come with a 3-month warranty, subject to the terms and conditions applicable to the service provided.