Before repairing, diagnose
A correct computer diagnosis prevents unnecessary repairs and helps you choose the right solution. We assess symptoms, the device’s history, the condition of the hard drive, memory, temperature, operating system, malware and other factors that may affect desempenho.
Common symptoms
A slow computer, slow start-up, Windows errors, freezes, restarts, blue screens, noise, overheating or data loss can have various causes. The diagnosis distinguishes between software, hardware and maintenance issues.
Security, viruses and malware
Where an infection is suspected – such as strange windows appearing, sudden slowness, redirects or abnormal behaviour – the diagnosis also checks for viruses, malware and security settings. This assessment helps determine whether cleaning, a backup or a reinstallation is required.
A straightforward report to help you decide
Following the assessment, we explain the problem in clear language and advise whether it makes sense to repair, upgrade or carry out maintenance. Where necessary, we refer you for computer repairs, preventive maintenance or data recovery.