Remote technical support
Remote IT support enables us to resolve or assess certain issues without having to visit the client’s premises, always with the client’s authorisation. It is useful for configurations, software installation, initial checks, email support, settings and technical guidance.
When remote support is recommended
Not all problems can be resolved remotely. Physical faults, overheating, failed hard drives or computers that won’t switch on require an on-site assessment. Even so, remote support can help you quickly identify the best next step.
Security and authorisation
Remote access only takes place with the client’s authorisation and can be terminated at any time. The connection must be made via the software specified by Ricardo Cruz Informática.
Download support software
To start remote support, go to the support software page and follow the technician’s instructions.